Mantix

Data Deletion Policy

Effective date: 25 June 2026 Last updated: 25 June 2026

This Data Deletion Policy explains how you can delete your Mantix account and personal data, what we delete, what we may be required to keep, and how long the process takes. It supplements our Privacy Policy and forms part of our Terms & Conditions.

In this Policy, "Mantix", "we", "us", and "our" refer to Mantix Group Ltd, a private company limited by shares incorporated in England and Wales under company number 17267871, with its registered office at 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom, operator of the service at mantix.trade (the "Service").

1. Your right to deletion

You have the right to request deletion of your account and the personal data we hold about you, in line with the GDPR right to erasure. You can request deletion at any time and free of charge.

2. How to request deletion

You can ask us to delete your data in any of the following ways:

  • In the app — go to Profile → Delete account and confirm the request.
  • By email — send a request from your registered email address to privacy@mantix.trade with the subject "Delete my data".
  • Via Telegram — if you contacted us through our Telegram bot, you can request deletion there.

We may need to verify your identity before acting on a request, to make sure we delete the right person's data.

3. What we delete

When your deletion request is processed, we delete or irreversibly anonymize:

  • your account credentials and profile (email, hashed password, language and plan settings);
  • your stored Exchange API credentials and the connection between your account and any Exchange;
  • your quiz answers and the contact details you submitted (email or Telegram username);
  • your strategy and parameter configurations;
  • your referral data, except where it is needed to finalize or defend a payout already made; and
  • your marketing contact records and consent history.

4. What we may keep, and why

We may retain a limited set of data after deletion where the law requires it or where we have a legitimate need to do so. This includes:

  • Payment and invoice records — retained for the period required by accounting and tax law (in the United Kingdom, generally up to 6 years from the end of the relevant financial year).
  • Records needed to prevent fraud and abuse — for example, to enforce bans or to detect repeat misuse, kept for as long as necessary.
  • Records needed to establish, exercise, or defend legal claims — kept until the relevant limitation period expires.
  • Aggregated or anonymized data — data that no longer identifies you and is not subject to deletion.

We keep only the minimum data necessary for these purposes, and we delete it once the purpose no longer applies.

5. Timeline

  • We acknowledge your request within [7] days.
  • We complete deletion within [30] days of verifying the request.
  • Data held in backups is removed in the normal backup rotation, within [90] days.

If we need more time because of the complexity or number of requests, we will tell you and explain why.

6. Important: revoke your API keys on the Exchange

Deleting your data with Mantix removes our copy of your Exchange API credentials. For your own security, you should also delete or disable the API key in your Exchange account (for example, in your Binance, Bybit, OKX, Kraken, Coinbase, KuCoin, or Bitget settings). This fully revokes the access you previously granted.

7. Effect of deletion

  • Deletion is permanent and cannot be undone.
  • Deleting your account cancels your subscription. Fees already paid for the current period are not refunded unless required by law.
  • Any running strategies stop, and you lose access to your dashboard, history, and any referral balance not yet paid out.

8. Deleting some data without closing your account

If you want to stop marketing or remove specific data but keep your account, you do not need to delete everything:

  • Unsubscribe from marketing emails using the link in any message, or stop the Telegram bot, to end marketing contact.
  • Disconnect an Exchange in the app to remove its stored API credentials while keeping your account.
  • Contact us at privacy@mantix.trade to ask about access, correction, or partial deletion of your data.

9. Contact

  • Email: privacy@mantix.trade
  • Company: Mantix Group Ltd (company number 17267871, England and Wales)
  • Registered office: 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom
  • Supervisory authority: Information Commissioner's Office (ICO), United Kingdom — ico.org.uk