Privacy Policy
Effective date: 25 June 2026 Last updated: 25 June 2026
1. Introduction
This Privacy Policy explains how Mantix ("Mantix", "we", "us", "our") collects, uses, discloses, and protects personal data when you visit our website at mantix.trade (the "Site"), create an account, complete our quiz, or otherwise use the Mantix automated trading software and related services (together, the "Service").
Data controller. The Service is operated by Mantix Group Ltd, a private company limited by shares incorporated in England and Wales under company number 17267871, with its registered office at 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom (the "Company"). For any privacy matter you can contact us at privacy@mantix.trade.
By using the Service you confirm that you have read and understood this Policy. Where the law requires your consent (for example, for marketing or for non-essential cookies), we will ask for it separately, and you may withdraw it at any time.
2. Who this Policy applies to
This Policy applies to anyone who interacts with the Service, including Site visitors, registered users, people who submit our quiz, and participants in our referral program. The Service is intended only for individuals who are at least 18 years old.
3. Personal data we collect
3.1 Data you provide to us
- Account data — your email address and a password (your password is stored only in hashed form; we never see it in plain text).
- Profile and preferences — the subscription plan and strategy you select, the parameters you configure, your billing cycle, and language.
- Quiz data — your answers to the quiz, the plan recommended to you, and the contact you leave with us (an email address or a Telegram username).
- Communications — messages you send to our support team and your interactions with our Telegram bot.
- Referral data — your referral code, the referrals attributed to you, and the payout details you provide (for example, an exchange account identifier or wallet used to receive referral payouts).
3.2 Exchange API credentials
When you connect a supported exchange (such as Binance, Bybit, OKX, Kraken, Coinbase, KuCoin, or Bitget), you provide an API key and secret generated in your exchange account.
- We require that these credentials are created without withdrawal permission.
- API secrets are encrypted and used solely to read your balances and to place and cancel orders according to the strategy and parameters you have selected.
- We cannot and do not initiate withdrawals or move funds out of your exchange account. Your funds remain in your own account at all times.
3.3 Payment data
Payments are processed by one or more third-party payment processors. We do not store full card numbers. We receive and retain limited billing information such as your name, billing country, the last four digits of your card, your subscription and renewal status, and transaction identifiers.
3.4 Data we collect automatically
- Usage and device data — your IP address, browser and device type, operating system, referring pages, the pages and features you use, and the actions you take within the Service.
- Analytics data — collected through tools such as Google Tag Manager, Google Analytics 4, and PostHog (which may include session replay). These tools may record interaction events and reconstruct page sessions to help us understand and improve the Service.
- Cookies and similar technologies — see Section 4.
- Approximate location — derived from your IP address.
4. Cookies and tracking technologies
We use cookies and similar technologies in the following categories:
- Strictly necessary — required for the Site to function, for authentication, and for security. These cannot be switched off.
- Analytics — help us understand how the Service is used so we can improve it.
- Marketing — used to measure and optimize campaigns and to attribute referrals and conversions.
Where required by law, non-essential cookies are set only after you give consent through our cookie banner. You can change or withdraw your choices at any time via the cookie settings on the Site, and you can manage cookies through your browser settings.
5. How we use your data and our legal bases
We process personal data only where we have a lawful basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).
| Purpose | Legal basis |
|---|---|
| Create and maintain your account and provide the Service | Performance of a contract |
| Connect your exchange and run the strategies you select | Performance of a contract |
| Process subscription payments, renewals, and refunds | Performance of a contract |
| Send transactional messages (discount code, receipts, security and account notices) | Performance of a contract |
| Send marketing emails and Telegram messages (quiz follow-up, offers, updates) | Consent |
| Operate analytics, measure performance, and improve the Service | Legitimate interest (and consent for session replay where required) |
| Operate the referral program and calculate payouts | Performance of a contract |
| Maintain security, prevent fraud and abuse | Legitimate interest / legal obligation |
| Comply with accounting, tax, and other legal requirements | Legal obligation |
Where we rely on legitimate interests, we balance those interests against your rights and freedoms. You may object to such processing as described in Section 10.
6. How we share your data
We share personal data only as needed to operate the Service. We do not sell personal data.
- Hosting and infrastructure providers — for example, Cloudflare, which hosts and delivers the Service.
- Payment processor(s) — to process subscriptions and payments.
- Analytics providers — Google and PostHog, to measure and improve the Service.
- Messaging providers — our email service provider and the Telegram platform, to deliver communications you have agreed to receive.
- Crypto exchanges you connect — we transmit order instructions to the exchange through its API using the credentials you provide.
- Professional advisers and authorities — lawyers, accountants, auditors, and public authorities where we are legally required to disclose or where necessary to establish, exercise, or defend legal claims.
- In a business transfer — if we are involved in a merger, acquisition, financing, or sale of assets, personal data may be transferred as part of that transaction.
All processors act under written agreements that require them to protect personal data and to process it only on our instructions.
7. International data transfers
We are based in the United Kingdom and serve users internationally. Where personal data is transferred outside the United Kingdom or the European Economic Area, we rely on appropriate safeguards, such as UK or European Commission adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or the EU Standard Contractual Clauses, and we take additional measures where necessary to protect your data.
8. How long we keep your data
We keep personal data only for as long as necessary for the purposes described in this Policy.
| Data category | Retention |
|---|---|
| Account and profile data | For as long as your account is active, then deleted within [30] days of account deletion |
| Exchange API credentials | Until you disconnect the exchange or delete your account, then deleted promptly |
| Quiz contacts and marketing data | Until you withdraw consent or unsubscribe, or after [24] months of inactivity |
| Payment and invoice records | For the period required by applicable accounting and tax law (in the United Kingdom, generally up to 6 years from the end of the relevant financial year) |
| Analytics data | For up to [14] months |
| Support communications | For up to [24] months after resolution |
When the retention period ends, we delete or irreversibly anonymize the data.
9. How we protect your data
We use technical and organizational measures appropriate to the sensitivity of the data, including:
- encryption of data in transit (TLS) and encryption at rest for sensitive data;
- separate encryption of exchange API secrets;
- the requirement that API keys be created without withdrawal permission;
- access controls and the principle of least privilege for our staff and systems;
- monitoring, logging, and regular review of our security practices.
No method of transmission or storage is completely secure, but we work continuously to protect your data and to limit access to it.
10. Your rights
Subject to applicable law, you have the right to:
- access the personal data we hold about you;
- rectify inaccurate or incomplete data;
- erase your data ("right to be forgotten");
- restrict or object to certain processing, including direct marketing;
- data portability — receive your data in a structured, commonly used, machine-readable format;
- withdraw consent at any time, without affecting processing carried out before withdrawal; and
- lodge a complaint with a supervisory authority.
To exercise any of these rights, contact us at privacy@mantix.trade. We may need to verify your identity before acting on a request. We will respond within one month, and we will tell you if we need more time. You can also delete your account and data as described in our Data Deletion Policy.
You may lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO) (ico.org.uk), or with the supervisory authority in your country of residence.
11. Children
The Service is intended only for individuals aged 18 or older. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it.
12. Third-party links and services
The Service may contain links to third-party websites and services, including crypto exchanges. This Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies.
13. Changes to this Policy
We may update this Policy from time to time. We will post the updated version on the Site and revise the "Last updated" date above. If we make material changes, we will provide additional notice, such as by email or through the Service. Your continued use of the Service after the changes take effect means you accept the updated Policy.
14. Contact us
For any questions about this Policy or your personal data:
- Email: privacy@mantix.trade
- Company: Mantix Group Ltd (company number 17267871, England and Wales)
- Registered office: 50 Princes Street, Ipswich, IP1 1RJ, United Kingdom
- Supervisory authority: Information Commissioner's Office (ICO), United Kingdom — ico.org.uk